Terms and Conditions
Last Updated: August 6, 2026
Welcome to Carrentals. These Terms and Conditions govern your use of our website and vehicle rental services. By accessing our website, creating an account, or booking a rental with Carrentals.com, you agree to be bound by these Terms.
1. Eligibility
To rent a vehicle through Carrentals, you must:
- Be at least 21 years of age. Drivers under 25 may be subject to a young driver surcharge.
- Hold a valid, unexpired driver's license.
- Present a valid form of payment in your name at the time of pickup.
- Meet any additional eligibility requirements specified at the time of booking.
We reserve the right to refuse service to anyone who does not meet these requirements or who we believe poses a safety or fraud risk.
2. Reservations and Bookings
- Reservations made through our website are subject to vehicle availability.
- A valid credit or debit card may be required to guarantee your reservation.
- Prices shown at the time of booking are estimates and may vary based on rental duration, location, optional add-ons, and applicable taxes or fees.
- We reserve the right to cancel or modify a reservation in cases of vehicle unavailability, suspected fraud, or violation of these Terms.
3. Rental Period and Vehicle Return
- The rental period begins at the agreed pickup time and ends at the agreed return time and location.
- Vehicles must be returned on time, in the same condition as received, excluding normal wear and tear, and with the same fuel level unless otherwise agreed.
- Late returns may result in additional charges, calculated on an hourly or daily basis.
- Vehicles must be returned to the designated rental location unless a different drop-off has been pre-arranged and confirmed.
4. Fees and Charges
You may be responsible for the following charges, where applicable:
- Base rental rate and any optional add-ons, such as GPS, child seats, or additional drivers.
- Fuel charges if the vehicle is not returned with the agreed fuel level.
- Late return fees.
- Cleaning fees for excessive dirt, odor, or damage beyond normal use.
- Traffic violations, tolls, or parking fines incurred during the rental period.
- Applicable taxes, surcharges, and airport or location fees.
5. Driver Responsibilities
By renting a vehicle from Carrentals, you agree to:
- Operate the vehicle safely and in compliance with all applicable traffic laws.
- Not use the vehicle for illegal purposes, racing, towing, or off-road driving unless explicitly permitted.
- Not sublease, transfer, or allow unauthorized individuals to drive the vehicle.
- Report any accidents, theft, or mechanical issues to Carrentals as soon as possible.
6. Insurance and Liability
Renters are responsible for damage to or loss of the rental vehicle during the rental period, except as covered by optional protection plans purchased at the time of rental.
We recommend reviewing your personal auto insurance policy or credit card benefits to understand your coverage before declining optional protection.
Carrentals is not liable for personal injury, loss, or damage to personal property arising from the use of a rented vehicle, except where required by law.
7. Cancellations and Refunds
Cancellation policies vary depending on the rate and vehicle type selected at booking.
Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe.
No-shows or late cancellations may be subject to a cancellation fee.
8. Vehicle Availability and Substitutions
While we make every effort to provide the specific vehicle reserved, availability is not guaranteed. Carrentals reserves the right to substitute a comparable or upgraded vehicle at no additional cost if the reserved vehicle is unavailable.
9. Prohibited Uses
You may not use our Services to:
- Violate any applicable local, state, or federal law.
- Provide false, misleading, or fraudulent information.
- Interfere with or disrupt the operation of our website or Services.
- Attempt to gain unauthorized access to our systems or other users' accounts.
10. Limitation of Liability
To the fullest extent permitted by law, Carrentals shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or rental vehicles.
11. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which the rental transaction occurs, without regard to conflict of law principles.
13. Contact Us
If you have questions about these Terms and Conditions, please contact us at:
Carrentals.com
support@carrentals.com